FREQUENTLY ASKED QUESTIONS
Why does it take 2-3 weeks to ship out my order?
All of the patches and apparel are made by myself in my studio. I design, embroider, cut out and package all of the orders. Quality is very important to me, so that means a little longer wait period. I appreciate your patience and understanding.
Do you ship to the UK/EU?
No, I am not shipping to the United Kingdom or the EU due to VAT tax regulations. I hope to resolve this soon.
I received my order but it is incorrect/something is wrong. What do I do?
Please send me an email with your order number, a picture of the item you received and a description of what is wrong with the order. I always want to make sure you are satisfied with your order.
Do you do custom patches/apparel?
No, I only sell what is available in my shop.
Do you do preorders?
No, I do not do preorders because there is too high of a demand and I am only one person working.
How do I attach your patches? Is there a Velcro option?
All of my patches are iron-on. I also suggest hand stitching your patches onto the fabric. I do not offer Velcro backing for patches.
Do you print any of your apparel?
No, everything I make is embroidered.
How much is shipping?
Shipping is calculated at checkout based on where you live.
Can I combine shipping if I made 2 or more separate orders?
I am no longer offering combined shipping on orders. There are too many requests at this time and I am one person trying to get all of the orders out in time. If this policy changes, I will make an announcement.
What is your return policy?
Customers may return undamaged and unworn items within 30 days of purchase. Customers are responsible for return shipping costs.