Refund policy

Returns

All products have a 30-day return policy from receiving your item. If your order does not meet your expectations, please contact support@jedikaylin.com to inquire about or start the return process.

In order to be eligible for a return, the item(s) must be returned within the 30-day window, be in the original condition you received it, be unworn/unused, and have any tags that were originally on the item (when applicable). Refunds will not be processed until the order has arrived back at out studio.

If you have any questions, please don’t hesitate to email us at support@jedikaylin.com or submit a contact form through the website.

Incorrect, Incomplete, or Flawed Orders

Mistakes happen! If for any reason you receive your order and there are missing items, the wrong items, or the items you received are flawed (excluding B or C grade pins or patches) please send me an email with your order number, a picture of the item you received and a description of what is wrong with the order to support@jedikaylin.com. I always want to make sure you are satisfied with your order so please do not hesitate to reach out if something is wrong. 

Exchanges

Exchanges will be evaluated on a case by case basis and are subject to shop availability. To inquire about an exchange, please contact us at support@jedikaylin.com with the reason for exchange, your order number, and what you’re hoping to exchange the item with. The customer is responsible for the cost of return shipping and products will not be sent out until the original product has arrived back to us.

Pins, patches, and stickers are not available to be exchanged for another product.