SHIPPING, RETURNS, AND EXCHANGES
All orders take about 2-3 weeks to ship out as they are made to order. Some pre-order items may have a longer turnaround time and will include an estimated shipping date in the product description. Delays may happen due to forces out of my control so your patience is greatly appreciated!
RETURNS AND EXCHANGES REFUNDS, & MISSING ITEMS
All products have a 30-day return policy from receiving your item. If your order does not meet your expectations, please contact firstname.lastname@example.org to inquire about and start the return process.
In order to be eligible for a return, the item(s) must be returned within the 30-day window, be in the original condition you received it, be unworn/unused, and have any tags that were originally on the item (when applicable).
If you have any questions, please don’t hesitate to email us at email@example.com or submit a contact form through the website.
Incorrect, Incomplete, or Flawed Orders
Mistakes happen! If for any reason you receive your order and there are missing items, the wrong items, or the items you received are flawed (excluding B or C grade pins or patches) please send me an email with your order number, a picture of the item you received and a description of what is wrong with the order to firstname.lastname@example.org. I always want to make sure you are satisfied with your order so please do not hesitate to reach out if something is wrong.
Exchanges will be evaluated on a case by case basis and are subject to shop availability. To inquire about an exchange, please contact us at email@example.com with the reason for exchange, your order number, and what you’re hoping to exchange the item with. Pins, patches, and stickers are not available to be exchanged for another product.
Shipping for Returns
The customer is responsible for shipping costs for any order being returned or exchanged due to personal reasons. Return labels are only provided to the customer if JediKaylin made a mistake.
If a package is delivered with receipt proof from USPS or equivalent shipping company of said package being delivered but is then either lost or stolen after delivery, JediKaylin is not responsible for any lost or stolen items and will not be responsible for any refunds or replacements.
For any packages that are lost by USPS or equivalent shipping company and it shows not being delivered/not able to be delivered to the customer, JediKaylin will either refund or replace the package at no cost after 30 days of the package being lost or unclaimed.
If a package is damaged by USPS or the equivalent shipping company, JediKaylin will request that the package be sent back and then will issue a refund or a replacement for damaged items