SHIPPING, RETURNS, AND EXCHANGES
SHIPPING INFORMATION
All orders have a processing time that will be in the product description as well as on the banner on our home page as they are made to order. If you pay for Priority Shipping that time frame that Shopify lists only applies to the shipping time after our listed processing time. Delays may happen due to forces out of our control so your patience is greatly appreciated!
Our current order processing time is 3-5 weeks.
RETURNS AND EXCHANGES REFUNDS, & MISSING ITEMS
Returns
All products have a 30-day return policy from receiving your item. If your order does not meet your expectations, please contact support@jedikaylin.com to inquire about or start the return process.
In order to be eligible for a return, the item(s) must be returned within the 30-day window, be in the original condition you received it, be unworn/unused, and have any tags that were originally on the item (when applicable). Refunds will not be processed until the order has arrived back at out studio.
The customer is responsible for shipping costs for any order being returned or exchanged due to personal reasons.
If you have any questions, please don’t hesitate to email us at support@jedikaylin.com or submit a contact form through the website.
Incorrect, Incomplete, or Flawed Orders
Mistakes happen! If for any reason you receive your order and there are missing items, the wrong items, or the items you received are flawed (excluding B or C grade pins or patches) please send me an email with your order number, a picture of the item you received and a description of what is wrong with the order to support@jedikaylin.com. I always want to make sure you are satisfied with your order so please do not hesitate to reach out if something is wrong.
Exchanges
Exchanges will be evaluated on a case by case basis and are subject to shop availability. To inquire about an exchange, please contact us at support@jedikaylin.com with the reason for exchange, your order number, and what you’re hoping to exchange the item with. The customer is responsible for the cost of return shipping and products will not be sent out until the original product has arrived back to us.
Pins, patches, and stickers are not available to be exchanged for another product.
Shipping for Returns
The customer is responsible for shipping costs for any order being returned or exchanged due to personal reasons. Return labels are only provided to the customer if Jedi Kaylin made a mistake.
Lost Packages
If a package is delivered with receipt proof from USPS or equivalent shipping company of said package being delivered but is then either lost or stolen after delivery, Jedi Kaylin is not responsible for any lost or stolen items and will not be responsible for any refunds or replacements.
For any packages that are lost by USPS or equivalent shipping company and it shows not being delivered/not able to be delivered to the customer, Jedi Kaylin will either refund or replace the package at no cost after 30 days of the package being lost or unclaimed. All lost or unclaimed packages must be brought to our attention within 60 days of being shipped or else the customer assumes the loss of the package.
If an order is lost due to the customer providing an incorrect shipping address during checkout, they are responsible for filing a claim with the shipping company. Jedi Kaylin will not be responsible for refunding or replacing the package
Damaged Packages
If a package is damaged by USPS or the equivalent shipping company, Jedi Kaylin will request that the package be sent back and then will issue a refund or a replacement for damaged items